Frequently Asked Questions

5 pcs for prototypes, 500 pcs for production. Because we build our own tooling and retain it under your part reference, repeat production runs do not need to be large to be economical.

Prototype 3 working days. Production 14 working days after sample approval. New tooling adds 10 working days from approved mold concept to T1 samples.

Yes — tooling is quoted as a separate line item and the tool belongs to you. It is not hidden in the piece price, and there is no volume rebate to unwind. We retain and maintain it free of charge for 36 months after your last order.

Yes — before we receive drawings. Send yours or use ours.

T/T bank transfer and PayPal. Terms for production orders are confirmed at quotation.

Yes. Where we have stock or an existing tool for a comparable part, up to 2 samples are free — you cover the freight. Custom samples built to your drawing are charged at the prototype price.

STEP / STP preferred. IGES, DWG and PDF are all accepted. A physical sample works too — we can reverse-engineer from a part.

Yes. Send the sample and we will measure, produce a drawing and confirm it with you before any tooling commitment.

Yes. DFM review is included with the quotation — you get the open questions in writing, before you commit to tooling.

Send the part number or a sample. We will confirm interchangeability in writing, including any dimension or material that will not match.

Cut length ±10 mm up to 1000 mm; above that, ±1–2% or per your drawing. Overmold and critical-to-function dimensions are held to your drawing and confirmed at quotation. We will also flag dimensions that are costing you money without adding function.

Yes. Declarations are provided per project, with material certificates traceable to the material lot.

Yes to both. Halogen-free jacket compounds and UL-rated cable are available — tell us which rating you need to meet and we will quote against it.

PVC, TPE, TPU, PP, PA and PUR for overmolding. Jacket compounds include PVC, PUR, TPE, silicone and halogen-free. Selection is driven by bond behaviour, flexibility and the environment, not by hardness alone.

Yes, with traceability to the material lot, retained under your part reference.

Continuity and pinout, 100%. Insulation resistance, dielectric withstand, contact resistance, crimp pull force, flex, ingress protection and salt spray are performed to the agreed test scope — see Testing & Validation.

Yes, to your format. We do not claim PPAP submission — if your programme requires it, we will say so at quotation rather than at final inspection.

Send the inspection data and photographs. Where nonconformance is confirmed as ours, we rework or replace at our cost. Where there is a dispute, it is settled against the inspection criteria and sealed sample agreed in writing before production.

EXW, FOB Shenzhen and CIF. Tell us which you need and we will quote accordingly.

Yes. Multiple ship-to addresses, kitting and custom labelling are supported — confirm the destination list at quotation.

For a limited set of repeat items, by prior agreement. It is not a general service, so ask us about your specific part.

Approved specifications and tooling are retained under your part reference, together with material lot references and process parameters. A reorder matches the original build.